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Service and Customer Care

                                                                               Customer  Service

With the aim of supplying our customers a full range of services, high standards in after-sales technical assistance have always been central to Luperini customer-oriented policy.

Luperini Customer service is the key department to achieve the customer satisfaction throughout:                  

  • Customer support  from a machine delivery to the final installation, commissioning and test of the equipment.
  • Specialized skill and motivated technician
  • After sales fast response
  • Identify the real throubleshooting

 

Preventive maintenance program to allow the customer to have  the follow advantage:

  • Limited machine stop
  • Limited  Price of spare parts
  • Keep the machine up to standard well functioning.

 

Service and maintenance

  • Maintenance
  • Calibration
  • Documentation and Validation   
  • Equipment inspections service
  • Formal training
  • Spare parts department employees who have a excellent experience of customer's requirement 
  • Mechanical and software upgrades, sometimes rather than buy a new machine It’s possible to upgrade the existing equipment, and meet the actual working process and safety rules.         

 

 

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